Contact Us

If you have any questions (order status, shipping updates, returns/exchanges, or product inquiries), please feel free to contact us anytime.
Due to time zone differences, we may not be able to respond immediately. Thank you for your understanding—our team will reply as soon as possible during support hours, in the order messages are received.

Email: sale@xenomens.com
WhatsApp: +86 139 2459 2128
Support Hours: 10:00 AM – 9:00 PM (Hong Kong Time)
(Responses may be slightly delayed on weekends and public holidays.)

To help us assist you faster, please include:

  • Order number (if applicable)

  • Recipient name / email used for the order

  • A brief description of the issue (photos/screenshots if relevant)

Thank you for your support.